Customer Satisfaction Survey

At Greene, Inc. we are constantly looking for ways to improve the quality of our services (Janitorial, Laundry, Housekeeping, Grounds Maintenance, Industrial Subcontracting). To do that, we need to know what you think. We would really appreciate it if you would take just a few minutes to respond to the questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve - the best possible!


Q1: How satisfied are you with our overall service?

    very satisfied
    satisfied
    neither satisfied nor dissatisfied
    dissatisfied
    very dissatisfied

    Q1 Comments:


Q2: Please rate the quality of work performed by our workers?
    excellent
    very good
    good
    fair
    poor

    Q2 Comments:


Q3: How would you rate our delivery service? (Janitorial Customers Please Disregard)
    excellent
    very good
    good
    fair
    poor

    Q3 Comments:


Q4: How would you rate our response to problems when they arise?
    excellent
    very good
    good
    fair
    poor

    Q4 Comments:


Q5: How likely would you be to recommend our service to a friend or colleague?
    very likely
    likely
    not sure
    not likely
    never

    Q5 Comments:


Q6: How likely would you be to contract for our services again?
    very likely
    likely
    not sure
    not likely
    never

    Q6 Comments:


Q7: What do you like best about our service?


Q8: What do you dislike about our service?


Q9: How could we improve our service?


Q10: What type of services do you currently receive from Greene, Inc?


Additional Comments:


Company Name

Name of person completing survey